Refund policy

Capitalised terms and expressions used above but not defined herein shall have the same meaning as assigned to such terms under the terms of use of our website/app (“Terms of Use”) available at (Need to add terms & conditions link)

The following paragraph has been extracted from the Terms of Use available at (Need to add terms & conditions link) and describe the terms of cancellation & refund of orders booked by our user. Users are encouraged to read our terms of use fully for a complete understanding of the summary provided below:

Cancellation & refund of service plan orders

1. Cancellation of Plans/ Plan-Ins: In case a User wants to completely discontinue from a Plan/ Plan-Ins altogether, the User may raise such request with the Company. In case of a discontinuation request for a Plan (ie plan without insurance component), the Company may, at its sole discretion, entertain bona fide cancellation requests made within 30 days of activation of a Plan. In such cases, where cancellation is accepted by the Company, amounts paid by the User (net of any deductions (a) as per Clause 8(7) above and (b) of Terms of Use for the pro-rata period for which Plan services have been used by the User) shall be refunded within 15 (fifteen) days of the cancellation request being processed by the Company. No refund for Plans shall be payable by the Company in relation to cancellation requests made by the User beyond 30 (thirty) days of activation. In case of a discontinuation request for a Plan-Ins, the Company will not be liable to make any refunds to the User whatsoever [except where the Company (prior to receiving discontinuation request from the User in accordance with the procedure mentioned below) has already charged / deducted the subscription amount for the next renewal pursuant to auto-renewal feature opted by the User].

Request for cancellation of Plan/ Plan-Ins will be effective as under:

In case the User had purchased / subscribed to an annual plan/ Plan-Ins, the Company will discontinue the said Plan along with all benefits with effect from the last date of the current month, provided the User had requested for cancellation at least five (5) days before the last day of the month. In case such request was made by the User within the last five (5) days of a month, the Plan will continue for the following month and the cancellation of such Plan/ Plan-Ins will be effective from the end of the following calendar month.

In case the User had purchased / subscribed to a monthly plan, the Company will discontinue the said Plan/ Plan-Ins along with all benefits with effect from the last date of the current month, provided the User had requested for cancellation at least five (5) before the last day of the month. In case such request was made by the User within the last five (5) days of a month, the Plan/ Plan-Ins will continue for the following month and the User will be liable to make payment for the renewal of the Plan/ Plan-Ins for the following month; thereafter, the cancellation of such Plan will be effective from the end of the following calendar month.

2. Specific provisions for cancellation and refunds of Plan-Ins:

In case of Plan-Ins, the insurance policy issued by the insurance provider shall have a free look period in compliance with applicable law. Accordingly, the User shall have a period of 15 days to seek a cancellation of the policy from the insurance provider. In this case, the insurance provider shall refund the full premium to the Company if no claims were raised by the User. After receiving a confirmation from the insurance provider of the cancellation of the annual insurance policy, the Company will also cancel the Plan-Ins and issue the refund as specified below:

Cancellation date from Cover Start Date	Policy Tenure - 1 year
Up to 1 month	75%
1 month to 3 months	50%
3 months to 6 months	25%
6 months to 12 months	0%

* It is clarified that the above refunds are applicable for plans with or without insurance policy for a term of one (1) year. Any monthly and quarterly plans with or without insurance will not be refunded.

It is clarified that the User can opt to cancel the Plan / Plan-Ins subscribed/ purchased by him in terms of clauses 1(a) and 1(b) above, respectively. In this case, the Plan/ Plan-Ins along with all its benefits and coverage will end with effect from the date of expiry of the Plan/ Plan-Ins as per clauses 1(a) and 1(b) above. Except as provided in clause 1, the User will not be eligible to receive any refunds from the Company.

All applicable refunds (in cases other than those mentioned in clause 2(b) with respect to the Plans/ Plan-Ins will be transferred to the User within fifteen (15) days of confirmation of such cancellation.

It is clarified that the Plan/ Plan-Ins along with all benefits provided thereunder shall be for the sole and personal benefit of the subscribing-User. It shall be the responsibility of the User to ensure that no other person(s) are made to avail the benefits of a Plan/ Plan-Ins whether related to insurance or other benefits of the Company. Any assignment or passing over of the benefits of a Plan/ Plan-Ins by a User shall allow the Company to cancel said Plan, at no cost or liability to the Company.

Cancellation & refund of other orders

GENERAL BEATO PRODUCTS RETURNS POLICY

1. The following general returns policy is applicable to all items sold on the Website / App. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

a. It was delivered in a physically damaged condition; or

b. It has missing parts or accessories; or

c. It is different from what was ordered; or

d. It is different from its description on the product detail page on www.beatoapp.com; or

e. When goods delivered are expired at the time of delivery.

2. Products marked as "non-returnable" on the product detail page cannot be returned. Please ensure you view the identification of non-returnable items on the product page for ease of understanding. Please note that the Company is not obliged to accept return with respect to products which are damaged, tampered, unsealed or used by the End-Users. Additional details with respect to return are given below:

Product	Return Window; Exceptions
Glucometer	14 Days from receipt; Replacement pursuant to warranty/ Refund pursuant to warranty
Glucometer Strips	Non-returnable (except if delivered post expiry date)
Food & Beverages	07 Days from receipt; Replacement pursuant to warranty (if any) / Refund pursuant to warranty (Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on www.beatoapp.com)
Medicines	If the return request is made within 15 days from the date of purchase and the medicines are not damaged, unsealed or used by the End-Users.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box / packaging as delivered to you. The Company may reject the return pickup if the items are not returned according to guidelines provided above.

PRODUCT REFUND POLICY

The following refund policy shall be applicable to all products sold through the Website/ App:

1.Subject to inspection and exercise of sole discretion by the Company, the products which are not damaged, unsealed, tampered or used by the End-Users are eligible for 100% Refund in the event of one or more of the following cases:

a defective product is received; or

b. the product is lost in transit; or

c. the product is past its expiry date; or

d. the order is cancelled before shipment.

2.The refund shall be initiated within 10-12 working days from the date of acceptance of the refund requests.

3.For any refund requests with respect to products sold directly by the Company on the Website / App, the Company may be reached at contact@beatoapp.com or you may contact us at .

PRODUCT CANCELLATION POLICY

Any cancellation request by any End-Users shall be governed by the terms contained below:

Stage or order / shipment when cancellation request is made	Amount of Refund upon acceptance of cancellation request
After acceptance of order & before shipment of order	100% of total order amount shall be refunded
After shipment of order & before delivery of order	90% of total order amount shall be refunded after deducting 10% towards logistics and shipment costs
After delivery of the order	Cancellation of the order not possible. End-User may request for return of the product as per provisions above.

It is clarified that the products and services of third parties listed on the Website / App (“Third party products and services”) does not form part of the products of the Company. Therefore, requests for refund; return or cancellation with respect to such Third party products and services shall lie directly with such third parties and not with the Company.

With respect to Third party products and services, the Company is only an intermediary connecting the End-User with the registered doctors / hospitals, Partnered Pharmacies and Partnered Laboratories and therefore not liable to entertain refund, cancel or return request for such products and services unless such requests have been accepted by such Third parties.