PRIVACY POLICY
Introduction:
i.
The domain
name https://beatoapp.com/ (hereinafter referred to as "Website") and the
mobile application "BeatOapp" (hereinafter referred
to as "App" ) are
owned and operated by Health Arx Technologies Pvt. Ltd. ( "Company" ).
The Website and App are hereinafter collectively referred to as "BeatO".
ii.
The Company
is committed to the protection of your privacy and your personal information in
accordance with applicable law.
iii.
This
privacy policy ( 'Privacy
Policy' ) discloses the Company's practices for BeatO
including the type of information being collected, the method of such
information collection, use of such information and manner of sharing such
information and can be accessed at https://www.beatoapp.com/privacy-policy . As per this Privacy Policy the Company protects personal
information about the End-Users of the Services (as defined in the terms and
conditions of use available at https://www.beatoapp.com/terms-conditions entered into between the Company and the End-User,
hereinafter referred to as 'Terms of Use' ), the Partnered Laboratories (as defined in the Terms of
Use), the Partnered Pharmacies (as defined in the Terms of Use) the
doctors/hospitals registered with BeatO ('Registered
Doctor(s)/Hospital(s)'), and the visitors of the Website/App (jointly and
severally referred to as 'you' or 'User(s)' in this Privacy Policy).
iv.
The
End-User's use of and access to the BeatO is subject
to this Privacy Policy and our Terms of Use. Any capitalized term used but not
defined in this Privacy Policy shall have the meaning attributed to it in our
Terms of Use.
v.
By
browsing, visiting, accessing and/or using the services available at BeatO Website/App (or searching for any of the pages on the
Website/App), you confirm that you are bound by this Privacy Policy (by the means provided
on the Website or the Application), or by using the Services, or by otherwise
giving us your information, you agree to the practices and policies outlined in
this Privacy Policy and you hereby consent to our collection, use and sharing
of your information as described in this Privacy Policy. We reserve the right
to change, modify, add or delete portions of the terms of this Privacy Policy,
at our sole discretion, at any time. If you do not agree with this Privacy
Policy at any time, do not use any of the Services or give us any of your
information. If you use the Services on behalf of someone else (such as your
child) or an entity (such as your employer), you represent that you are
authorised by such individual or entity to accept this Privacy Policy on such
individual's or entity's behalf.
vi.
By using
the BeatO Website/App and/or by providing your
information, you consent to the collection and use of the information you
disclose on the Website/App in accordance with this Privacy Policy.
1.
WHY THIS PRIVACY POLICY?
This Privacy Policy
is published in compliance with, inter alia:
i.
Section 43A of the Information
Technology Act, 2000;
ii.
Regulation 4 of the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Information) Rules, 2011 (the 'SPDI Rules' ); and
iii.
Information Technology
(Intermediaries Guidelines) Rules, 2011.
This Privacy Policy
states the following:
i.
The type of information collected
from the Users, including sensitive personal data or information;
ii.
The purpose, means and modes of usage
of such information;
iii.
How and to whom such information will
be disclosed; and
iv.
How the information collected is
going to be protected?
2.
WHAT IS THE PERSONAL INFORMATION COLLECTED BY THE COMPANY?
i.
Information
Collection:
Users will be asked to provide the
Company / BeatO certain information ( 'User
Information' ). User Information includes, among
other things without limitation:
a.
Contact data (personally identifiable information, such as Your
name, email address and phone number) of the End-Users, visitors, Partnered
Laboratories, Partnered Pharmacies and Registered Doctors/Hospitals;
b.
Demographic data (such as gender, birthday, zip code, city,
country);
c.
c. Health data (information about End-User's use of the Services
including height, weight, lifestyle and exercise frequency, blood sugar levels,
blood pressure, caloric intake, nutritional statistics, fitness activity,
weight loss/gain, renal function data, blood work analysis and medicines
consumed data);
d.
Data regarding your usage of the services and history of the
Partnered Laboratories appointments and doctor/hospital appointment made by or
with you through the use of Services;
e.
Medical data such as medical reports of any nature including
medical prescriptions, every diagnostic test results, blood or urine analysis
reports, either uploaded by the End-User or through the service of the
Partnered Laboratories, prescriptions, electrocardiogram(ECG)
tests, echocardiogram tests, ultrasound tests, health charts or other medical
reports of the End-User provided by the Registered Doctors/Hospitals or
otherwise;
f.
Electronic recording (in any format or manner) of any online
tele-medicine interaction between End-Users and healthcare professionals (HCPs)
conducted on the Website/App including details of timing, dates, prescription,
advisory provided, record of ailments, medical test records, etc.;
g.
With respect to the Registered Doctors/Hospitals data regarding
the End-Users who are the patients of the Registered Doctors/Hospitals;
h.
With respect to the Partnered Laboratories data regarding the
End-Users who are the clients of the Partnered Laboratories;
i.
With respect to the Partnered Pharmacies data regarding the
End-Users who are the customers of the Partnered Pharmacies;
j.
Medical History of the End-User including the current and
previous doctors/hospitals of the End-User along with current and previous
medication and other treatment provided by the Registered Doctors/Hospitals;
and
k.
Other information that you voluntarily choose to provide on the BeatO
Website/App.
ii.
Nature of
Information:
The information collected from you by
the Company may constitute 'Personal Information' or 'Sensitive Personal Data
or Information' under the SPDI Rules.
'Personal Information' is defined under the SPDI Rules to mean any information that
relates to a natural person, which, either directly or indirectly, in
combination with other information available or likely to be available with a
body corporate, is capable of identifying such person.
'Sensitive Personal Data or
Information' is defined under the SPDI Rules to
mean Personal Information about that person relating to:
a.
passwords;
b.
financial information such as bank accounts, credit and debit
card details or other payment instrument details;
c.
physical, physiological and mental health condition;
d.
sexual orientation;
e.
medical records and history;
f.
biometric information;
g.
information received by body corporate under lawful contract or
otherwise;
h.
visitor details as provided at the time of registration or
thereafter; and
i.
call data records.
Information that is freely available
in the public domain or accessible under the Right to Information Act, 2005 or
any other law will not be regarded as Personal Information or sensitive
personal data or information.
Since Sensitive Personal Data or
Information means a particular kind of Personal Information., any references to
Personal Information in this Privacy Policy should be construed to include a
reference to Sensitive Personal Data or Information.
iii.
Voluntary:
All the information provided to the BeatO
Website/App by a User, including Sensitive Personal
Data or Information, is voluntary. Collection of information which has been
designated as 'Sensitive Personal Data or Information' under the SPDI Rules
requires your express consent. By affirming your assent to this Privacy Policy,
you provide your consent to such collection as required under applicable law.
Our Services may be unavailable to you in the event such consent is not given. You
have the right to withdraw Information at any time, in accordance with the
terms of the Terms of Use and Privacy Policy. Such withdrawal shall be sent in
writing to the Company at contact@beatoapp.com. All statements in this Privacy Policy apply to
all Users and all Users are expected to read and understand the Privacy Policy.
You hereby also give your consent to
the Company to store the User Information on the Company's servers even if the
servers are located outside India.
iv.
Accuracy:
You are responsible for maintaining the
accuracy of the information you submit to the BeatO
Website/App, such as your contact information provided as part of Account
registration. If your Personal Information changes or if you have inadvertently
submitted information without reading the Privacy Policy, you may correct or
delete inaccuracies, or amend information, or delete such information by making
the change wherever possible on the Application or Website or by contacting us
through email. You can send an email to contact@beatoapp.com to inquire whether
the Company is in possession of your personal data and if you do not want the
Company to be in possession of such data you may require the company to delete
and destroy all such information. We will make good faith efforts to make
requested changes in our then active databases as soon as reasonably
practicable. If you provide any information that is untrue, inaccurate, out of
date or incomplete (or becomes untrue, inaccurate, out of date or incomplete),
or the Company has reasonable grounds to suspect that the information provided
by you is untrue, inaccurate, out of date or incomplete, the Company may, at
its sole discretion, discontinue the provision of its services including the
Services provided to End-Users.
v.
Collection
for lawful purpose:
The company confirms that the
collection of user information is for a lawful purpose and is connected to and
necessary for the functions and activities of the Company which include
providing the Services in the manner set out in the Terms of Use.
3.
HOW IS THE INFORMATION COLLECTED GOING TO BE USED?
i.
General:
The Personal Information you provide is
necessary for such purposes including allowing you to set up a user account and
profile, allowing the Registered Doctors/Hospitals to access the uploaded User
Information including medical and health information, providing the Services
mentioned in the Terms of Use, using the user information of the Partnered
Laboratories to facilitate booking appointments through the BeatO
Website/App, using the information of the Registered Doctors/Hospitals to
facilitate booking appointments through the Application and facilitating access
to information regarding Partnered Pharmacies.
The personally identifiable information
of the Registered Doctors/Hospitals, Partnered Pharmacies and Partnered
Laboratories is not generated by the Company and is provided by the Registered
Doctors/Hospitals, Partnered Pharmacies and Partnered Laboratories who wish to
enlist themselves on BeatO. The Company displays such
information on its Application on an 'as-is' basis
making no representation or warranty on the accuracy or completeness of the
information. The Company will, however, take reasonable steps to ensure the
accuracy and completeness of this information.
ii.
Commercial:
We may also draw upon this Personal
Information for commercial purposes and in an aggregated or non- personally
identifiable form for medical research, advertising including advertising by
third parties, statistical analysis and business intelligence purposes, for sale
or transfer of such research, statistical or intelligence data in an aggregated
or non-personally identifiable form to third parties and affiliates.
iii.
Additional
Use:
BeatO also reserves the right to use the User Information provided by
or about the User for the following purposes:
a.
For the purpose of providing the
Products and Services to the User;
b.
Publishing such information on the
End-User Account in the Application and for listing of the Partnered
Laboratories, Partnered Pharmacies or Registered Doctors/Hospitals on the BeatO Website/App
c.
Contacting Users for offering new
products, features or services;
d.
Contacting Users for taking service
feedback;
e.
For commercial purposes and in a
non-personally identifiable form for research, statistical analysis and
business intelligence purposes;
f.
For the purpose of contacting the
User to complete any transaction if the User do not complete a transaction
after having provided the Company with the User Information in the course of
completing such steps that are designed for completion of the transaction;
g.
Analyzing software usage patterns for improving product design and
utility;
h.
Analyzing anonymized practice information for commercial use;
i.
Monitoring and improving the content
and usage of BeatO;
j.
Customizing the advertising and
content you see; and
k.
any other purpose for which the
information was collected including medical research and analysis on chronic
conditions.
Information that does not personally
identify the Users as an individual, is collected by the Company from Users,
stored in a non-personally identifiable aggregated form (such as, patterns of
utilization described above) and is exclusively owned by the Company.
You hereby consent to
such use of such information by the Company.
iv.
Cookies:
A cookie is a small piece of data that
is not Sensitive Personal Data or Information that is sent to your browser from
a web server and stored on your computer's hard drive. A cookie cannot read
data off your hard disk or read cookie files created by other sites. Use of a
cookie is in no way linked to any personally identifiable information while on BeatO Website/App. Once you close your browser, the cookie
simply terminates. For instance, by setting a cookie on your browser, you would
not have to log in a password more than once, thereby saving time while on the BeatO Website/App. You can choose whether to accept cookies
by changing the settings of your browser. You can reset your browser to refuse
all cookies or allow your browser to show you when a cookie is being sent. If
you reject the cookies on websites, you may still be able to use BeatO
Website/App, but it shall be limited to certain
minimal functionality. The only drawback to this is that you may be limited
only to some areas of BeatO or limited to certain
functions of BeatO Website/App. Some of our business
partners may use cookies on BeatO Website/App. Please
note that we have no access to or control over these cookies. The Company and
our business partners may use cookies to better personalize the content,
banners, and promotions that you see on BeatO
Website/App.
v.
Third Party
Site:
This Privacy Policy applies to services
that are owned and operated by the Company. The Company does not exercise
control over the sites displayed as search results or links from within its
Services. These other sites may place their own cookies or other files on the
Users' computer, collect data or solicit Personal Information from the Users,
for which the Company is not responsible or liable. Accordingly, the Company
does not make any representations concerning the privacy practices or policies
of such third parties or terms of use of such websites, nor does the Company
guarantee the accuracy, integrity, or quality of the information, data, text,
software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion does not imply any
endorsement by the Company of the website, the website's provider, or the
information on the website. If you decide to visit a third
party website linked to the Website, you do this entirely at your own
risk. The Company encourages the User to read the privacy policies of that
website.
4.
WHAT IS THE
MODE AND MANNER OF USING THE INFORMATION?
i.
The Company
may require the User to pay with a credit card, wire transfer, debit card, cash
on delivery or cheque for Services including but not limited to Services with
respect to Partnered Laboratories conducting diagnostic tests. The Company will
collect such User's credit card number and/or other financial institution
information such as bank account numbers and will use that information for the
billing and payment processes, including but not limited to the use and
disclosure of such credit card number and information to third parties as
necessary to complete such billing operation. Verification of credit
information, however, is accomplished solely by the User through the
authentication process. User's credit-card/debit card details are transacted
upon secure sites of approved payment gateways which are digitally under
encryption, thereby providing the highest possible degree of care as per
current technology. However, the Company provides you an option not to save
your payment details. User is advised, however, that internet technology is not
full proof or safe and the User should exercise discretion on using the same.
ii.
Due to the
communications standards on the Internet, when a User or anyone visits the
Website or Application, the Company automatically receives the URL of the site
from which anyone visits. The Company also receives the Internet Protocol (IP)
address of each User's computer (or the proxy server a User used to access the
World Wide Web), User's computer operating system and type of web browser the
User is using, email patterns, as well as the name of User's Internet Service
Provider (ISP). This information is used to analyze
overall trends to help the Company improve its service. The linkage between
User's IP address and User's personally identifiable information is not shared
with third parties. Notwithstanding the above, the Company may share some of
the aggregate findings (not the specific data) in anonymized form (i.e.,
non-personally identifiable) with advertisers, sponsors, investors, strategic
partners, and others in order to help grow its business.
iii.
If you wish
to request that we no longer use your information to provide you services or to
cancel your End-User Account, contact us via email on contact@beatoapp.com .
We will retain your information for as long as your End-User Account with the
Services is active and as needed to provide you the Services or for as long as
your partnership/ affiliation with the company is active and is needed to
provide listing, appointment and other services. We shall not retain such
information for longer than is required for the purposes for which the
information may lawfully be used or is otherwise required under any other law
for the time being in force. Your data shall be completely anonymized and
aggregated, and only then may be held by us as long as necessary for us to
provide our Services effectively, but our use of the anonymized data will be
solely for analytic purposes.
iv.
The Company
may keep records of electronic communications and telephone calls received and
made for making appointments or other purposes for the purpose of
administration of Services, customer support, research and development and for
better listing of Partnered Laboratories, Partnered Pharmacies and registered
Doctors/Hospitals.
v.
All the
Company's employees and data processors, who have access to, and are associated
with the processing of sensitive personal data or information, are obliged to
respect the confidentiality of every End-Users' sensitive personal data and
information.
5.
HOW AND TO WHOM IS THE INFORMATION SHARED AND DISCLOSED?
i.
The Company will share the End-User's
User Information to the extent necessary for providing the Services with the
Registered Doctors/Hospitals selected by the End User through the Website, with
the Partnered Lab that is conducting the diagnostic tests and the Partnered
Pharmacies to the extent that User Information such as contact data or
demographic data is needed for providing the Services. The Company will share the
User Information related to the Partnered Pharmacies, Partnered Laboratories
and Registered Doctors/Hospitals with the End User for purposes including
listing and booking of appointments. Any recipients of the User Information
shall not further disclose such information to any other person.
ii.
The Company may share User
Information in an aggregated non-personally identifiable manner with its
partners and third parties for the purposes set out in paragraph 3 above. The
Company maintains a strict 'No-Spam' policy, which means that the Company does
not intend to sell, rent or otherwise give your e-mail address to a third party
without your consent.
iii.
The Company may also disclose or
transfer End-Users' personal and other information a User provides, to a third
party as part of reorganization or a sale of the assets of the Company or
corporation division. Any third party to which the Company transfers or sells
its assets to will have the right to continue to use the personal and other
information that the Users provide to us, in accordance with the Terms of Use.
iv.
To the extent necessary to provide
End-Users with the Services, the Company may provide their Personal Information
to third party contractors who work on behalf of or with the Company to provide
End-Users with such Services, to help the Company communicate with End-Users or
to maintain the Application and/or Website. Generally
these contractors do not have any independent right to share this information,
however certain contractors who provide services on the Application, including
the providers of online communications services, will have rights to use and
disclose the Personal Information collected in connection with the provision of
these Services in accordance with their own privacy policies.
6.
HOW IS THE USER INFORMATION PROTECTED?
i.
The Company has implemented best
international market practices and security policies, rules and technical
measures to protect the personal data that it has under its control from
unauthorised access, improper use or disclosure, unauthorised modification and
unlawful destruction or accidental loss. However, for any data loss or theft
due to unauthorized access to the User's electronic devices through which the
User avails the services including the Services listed in the Terms of Use, the
Company shall not be held liable for any loss whatsoever incurred by the User.
Users may note that Registered Doctors / Hospitals and Partnered Laboratories
have agreed to implement all market practices and security policies to control
from unauthorised access, improper use or disclosure, unauthorised modification
and unlawful destruction or accidental loss. However, the Company bears no
liability for any loss whatsoever in case of any data loss or theft from the
custody of the Registered Doctors / Hospitals, Partnered Pharmacies and
Partnered Laboratories.
ii.
The Company implements reasonable
security practices and procedures and has a comprehensive documented
information security programme and information security policies that contain
managerial, technical, operational and physical security control measures that
are commensurate with respect to the information being collected and the nature
of the Company's business. The reasonable security practices and procedures
implemented by the Company include but are not limited to: encrypting data when
it is on the move using industry standard practices, keeping all the data
within private cloud, regularly changing production keys and password, secure
and very limited access to all production servers, performing regular security
updates on our servers and more.
iii.
The Company takes your right to
privacy very seriously and other than as specifically stated in this Privacy
Policy, will only disclose your Personal Information in the event it is
required to do so by law, rule, regulation, law enforcement agency,
governmental official, legal authority or similar requirements or when the
Company, in its sole discretion, deems it necessary in order to protect its
rights or the rights of others, to prevent harm to persons or property, to
fight fraud and credit risk, or to enforce or apply the Terms of Use.
iv.
Your Personal Information is
maintained by the Company in electronic form on its equipment, and on the
equipment of its employees. Such information may also be converted to physical
form from time to time. The Company takes all necessary precautions to protect
your Personal Information both online and off-line, and implements reasonable
security practices and measures including certain managerial, technical,
operational and physical security control measures that are commensurate with
respect to the information being collected and the nature of the Company's
business.
v.
It is important for you to protect
against unauthorized access to your password, your computer and your mobile
phone. The Company does not undertake any liability for any unauthorised use of
your login to BeatO including Account and password.
If you suspect any unauthorized use of your login to BeatO
including Account, you must immediately notify the Company by sending an email
to contact@beatoapp.com . You shall be liable to indemnify the
Company due to any loss suffered by it due to such unauthorized use of your
login to BeatO including Account and password.
vi.
The Company makes all User
information accessible to its employees, agents or partners and third parties
only on a need-to-know basis, and binds all such employees to strict
confidentiality obligations.
vii.
Notwithstanding the above, the
Company is not responsible for the confidentiality, security or distribution of
your Personal Information by our partners and third parties outside the scope
of our agreement with such partners and third parties. Further, the Company
shall not be responsible for any breach of security or for any actions of any
third parties or events that are beyond the reasonable control of the Company
including, acts of government, computer hacking, unauthorised access to
computer data and storage device, computer crashes, breach of security and
encryption, poor quality of Internet service or telephone service of the User
etc.
7.
HOW CAN YOU CONSENT TO THIS POLICY ?
i.
Consent:
You acknowledge that this Privacy
Policy is a part of the Terms of Use or other agreements with the Company,
whichever applicable and you unconditionally agree that becoming a User of BeatO Website/App signifies your assent to this Privacy
Policy and the use of the information including its disclosure in the manner
provided above. Your visit to the BeatO Website
and/or App and use of the Services is subject to this Privacy Policy and the
Terms of Use.
ii.
Address for Privacy Questions and
Grievance Officer:
Should you have
questions about this Privacy Policy or the Company's information collection,
use and disclosure practices, you may contact us at the address: A-09, Ground
Floor, FIEE, Okhla Industrial Area, Phase II, New Delhi 110020. The Company
will use reasonable efforts to respond promptly to any requests, questions or
concerns, which you may have regarding our use of your Personal Information. If
you have any grievance with respect to our use of your information, you may
communicate such grievance to the grievance officer at:
Mr. Kartik Arya
Grievance Officer
A-09, Ground Floor, FIEE, Okhla
Industrial Area,
Phase II, New Delhi 110020
+917863023286
contact@beatoapp.com
8.
CHANGES TO THIS PRIVACY POLICY
The Company
reserves the right to update, change or modify this privacy policy at any time.
Any update, change or modification in the privacy policy shall come to effect
from the date of such update, change or modification.
9.
GOVERNING
LAW AND JURISDICTION
The
governing law, jurisdiction and related matters with regards this Privacy
Policy shall be in accordance with the "Terms of Use".